Frequently Asked Question
How does the payment work?
Booking your private transfer is easy and safe: you can pay by bank transfer or PayPal, which also includes payment by credit card without the need to create a new PayPal account.
Can I pay cash to the driver?
No, currently it is not possible to pay cash to the driver.
When I arrive at the airport, how can I find the driver?
Upon your arrival at the airport, you will find our driver in the arrivals hall with a sign indicating the name you gave us. In any case, it is important that you don't to leave the arrivals hall, and for any problems or inconveniences promptly contact our customer service by phone.
In case of pickups in non-airport locations, how can I find the driver?
In the case of pickups in non-airport locations, the driver will be at the designated entrance of the facility or house indicated by the client.
I need to take a tour in different locations, how should I proceed?
No problem, EasyShuttle.it covers all your needs. Use our contact form explaining your need and one of our operators will contact you to define the details and offer you our best rate.
Can I bring my pets with me?
Of course, it is sufficient to select the relevant option in the booking form, at no extra cost!
Can I book a transfer for people with disabilities?
The EasyShuttle.it service provides for the transportation of people with disabilities, simply select the appropriate option during the booking process. One of our operators will contact you to define the details. No additional cost.
Can I carry special baggage, such as skis and other sports equipment?
Yes, by selecting the appropriate option during the booking process, you will be contacted by one of our operators to define the details without additional costs.
I need to modify my booking details, how does it work?
For changes to the service our terms and conditions apply, viewable by clicking here.
I need to cancel my reservation, how does it work?
For cancellations of the service we apply our terms and conditions, viewable by clicking here.